Mirara Reserve is a food supplement - not a medicine. Sold by Vitnnplanet Ltd, London, United Kingdom.

Privacy Policy

Last updated:

1. Who we are

Vitnnplanet Ltd ("we", "us", "our") is the data controller for personal data collected through this website. Registered address: 47 Aldgate High Street, London, EC3N 1AL, United Kingdom. Company No. 14872935. Contact email: info@vitnnplanet.world.

This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We collect the following categories of personal data:

  • Order enquiry data: name and phone number submitted via the order form, used to confirm your order by telephone.
  • Contact form data: name, email address and message submitted via the contact form.
  • Technical data: IP address, browser type, pages visited and time on site, collected automatically via cookies and server logs when you visit our website.
  • Marketing data: with your consent, data used to show you relevant advertisements on other platforms (Google Ads).

3. How we use your information

  • To process and confirm your order by telephone and arrange delivery.
  • To respond to enquiries sent via the contact form.
  • To improve our website and understand how it is used (analytics, subject to your consent).
  • To show relevant advertisements to previous website visitors (remarketing, subject to your consent).

4. Legal basis for processing (UK GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): processing your order enquiry and delivery.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, website security and improving our services.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, which you may accept or decline via the cookie banner.

5. Sharing your information

We do not sell your personal data. We may share data with:

  • Courier partners for delivery (name, address and contact number only).
  • Google LLC for analytics and advertising services (subject to your cookie consent).
  • Authorities where required by law.

6. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data is transmitted over encrypted HTTPS connections.

7. Your rights under UK GDPR

You have the right to: access your personal data; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; data portability; and to withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. International data transfers

Where data is transferred outside the UK (for example, to Google's servers), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or UK Adequacy Regulations.

9. Retention periods

Order enquiry data is retained for up to 12 months from the date of collection. Contact form data is retained for up to 6 months. Technical and analytics data is retained in accordance with our analytics provider's standard retention periods (typically 14 months for Google Analytics).

10. Children's privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18.

11. Third-party services

We use the following third-party services which may process data about your visit:

  • Google Analytics: web analytics. Cookies: _ga, _gid, _gat. Controlled by cookie consent.
  • Google Ads (conversion tracking & remarketing): advertising measurement. Cookies: _gcl_au, _gcl_aw. We use Google Consent Mode v2 to respect your choices. Controlled by cookie consent.
  • Google Maps (embedded map on Contact page): location display. When you load the contact page, Google may set cookies and receive your IP address. See Google's Privacy Policy.

12. Cookies

We use cookies to operate the website and, with your consent, to analyse traffic and serve relevant advertisements. Full details are in our Cookie Policy.

13. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after any update constitutes acceptance of the revised policy.

14. Contact us

To exercise any of your rights or to raise a data protection query, please contact us:
Email: info@vitnnplanet.world
Post: Vitnnplanet Ltd, 47 Aldgate High Street, London, EC3N 1AL, United Kingdom.